Scenario Course · Performance Support System
A performance ecosystem for the 60 seconds that decide a patient's path.
ER triage nurses make acuity decisions under interruption, ambiguity, and time pressure. TriageOS blends scenario learning with in-the-flow support so the right next step is always one glance away.
The three deliverables
Designed as a single connected system, not three disconnected artifacts.
Deliverable 01
Workflow Map
End-to-end triage flow with cognitive overload zones and process bottlenecks surfaced where the work actually breaks.
OpenDeliverable 02
Learning + Performance Support
Scenario-based decision trees for pre-shift learning, paired with point-of-work job aids.
OpenDeliverable 03
Measurement Plan
Time-to-proficiency, error reduction, workflow consistency, and learner confidence — visualized.
OpenRole context
ER Triage Nurse
First clinical decision-maker on arrival. Assigns ESI level 1–5, routes to bed, and re-evaluates while juggling new walk-ins.
≤ 5 min
target time to acuity assignment
ESI 1–5
5-level acuity standard
10–14×
interruptions per hour at peak